Sample Of A Notice To The Application Made Against Us With The Request For Payment Of Defective Goods
TO … DISTRICT GOVERNORSHIP
(District Arbitration Committee for Consumer Problems)
COMPLAINANT :
AGENT :
COMPLAINANT :
SUBJECT OF THE COMPLAINT : Our Responses to the Application Made Against Us with the Request for Payment of Defective Goods.
MONETARY AMOUNT OF THE COMPLAINT
VALUE : … TL.
EXPLANATIONS :
1-) The complainant and our client company agreed to install a satellite dish on …/ …/ … date (ANNEX-1) and the necessary technical installation was carried out by the staff of our client company on …/ …/ … date. During this installation, the company personnel stated that the satellite antenna should not be installed on the balcony because there were small children in the house, but the complainant insisted that it should be placed on the balcony. This matter was even recorded by the company staff with a report. (ANNEX-2)
2-) The complainant observed that the image quality gradually decreased after the signing of the contract and called our client company due to this situation. Firma elemanları tarafından …/ …/ tarihinde bakıma gidilmiş ve bu sırada evdeki çocuğun antenin kabloları ile oynayarak aşınmasına neden olduğu görülmüş ve şikayet edene belirtilmiştir.
3-) As a result of the maintenance performed by the company’s staff on …/ …/ …, the image quality improved, but on …/ …/ …/ …, our client applied to the company on the grounds that the same problem was experienced again. The company personnel went for maintenance on …/…/…/ and it was determined that the cables were corroded again as in the previous problem and this issue was documented with photographs. (ANNEX-3) In order to protect the cables, the company personnel offered to wrap the cables, but the complainant did not accept.
4-) For the reason explained, it has become necessary to request a decision to reject the complainant’s request since our client company has fulfilled all its obligations.
LEGAL GROUNDS : 6502 S. K. Art. 8, 9, 10, 11, 12
LEGAL EVIDENCES :
1-)… Serial Numbered Invoice,
2-) Minutes dated …/…/…/…
3-) Photos
CONCLUSION AND REQUEST : For the reasons explained above, we respectfully request on behalf of our client that the complainant’s request be rejected. …/ …/ …
ANNEXES :
1-)… Serial Numbered Invoice,
2-) Minutes dated …/…/…/…
3-) Photos
4-) One approved power of attorney sample.
Complainant’s Attorney
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